Dear Friends,
I like to share one good experience with all.
It is always painful to wait in the queue for railway tickets and more painful, if you want to take season ticket.
Before queuing up, I always try to see who is booking clerk, young or old, fast or slow and accordingly, I prefer for young and fast. However most of the time, my line moves slower than the other window, which is handled by old or slow ( as I have assumed). So, dont make any assumptions about our railway booking clerk.
In the instant case, I was really overwhelmed by positive response from booking clerk. The queue was about 5 to 6 persons and I was at 7th number. Even before I could extract money and copy of season ticket, I was at 2nd number. I was wonderfully pleased the way he was working. He was very fast at computers and wearing a broad smile.
Within a minute or two my work was over. Though I have given note of Rs.500/-, he never fumed or shown any anger for not tendering exact money (five rupees chuuta was required), instead handed over me balance money with bigger smile. I really felt very good about everything.
Instantly and voluntarily, I thanked him for everything and praised him for his fast work and good manner. He warmly accepted by comments.
This small incident made my entire day and I felt that I should also behave like this man every-time. I dont know whether I can pull it up but let me try.
Oh, I wish to inform you one more thing. This can be taken as an exercise, whenever you queue up for ticket or season ticket, just note the starting time. Irrespective of how big your queue, you will be able to complete your work within 15 - 20 minutes. This period is not a big deal considering the time element but we feel it very long as we have to wait. Waiting is always boring and our irritation level increases and we mentally ready to fight with booking clerck.
Please dont blame booking clerk just use your time watching other people or listing music, all the negativitis will vanish. In you were in his place, you will understand how difficult is to manage so many things. Please keep it in your mind.
With love,
Khushal Gohil
